CONTENT FILTERING | SALESFORCE CONTENT MODERATION
Keep unwanted content out of Salesforce
Your Salesforce instance should be a place for work and trust. Without filtering, inappropriate links create distraction and risk. Content filtering blocks unwanted content from your Salesforce.
Block junk content before users see it
Get full audit logs for compliance
Why unfiltered content on Salesforce is a problem
When users share links or upload content, not everything belongs in Salesforce. Without filtering, harmful or distracting material can sl4ip through.
Communities in Experience Cloud risk exposure to spam or unsafe topics.
Service teams in Service Cloud may face distractions from disallowed links in cases or chats – Agentforce and agentic AI speed the distribution
Enterprises in regulated industries face compliance issues if inappropriate material is visible in their CRM and digital communities.
Manual moderation helps, but it misses too much. Keyword rules are limited, and human review is too slow for the speed of agentic AI. Unwanted and inappropriate content lingering in Salesforce damages user trust and focus.
Real-time filtering that runs in the background
WithSecure™ Cloud Protection for Salesforce adds real-time filtering to the content on your Salesforce instance that blocks what doesn’t belong:
Blocks access to disallowed categories in real time
Applies policies across Sales, Service, and Experience Cloud
Content is blocked even from new Agentforce workflows
Stops junk content before users see it
Logs every action for audit and compliance
Content filtering that goes beyond Salesforce’s built-in tools
Salesforce moderation can flag keywords, and limit post rates of users. These tools help, but they don’t block whole categories. WithSecure Cloud Protection adds what’s missing:
Category-level filtering – powered by global threat intelligence
Coverage across Sales, Service, and Experience Cloud
Logs and visibility for admins
Deployment in minutes with no disruption to users
Where Salesforce content filtering makes a difference
Content filtering keeps your Salesforce instance clean and blocks unwanted content before users see it.
Experience Cloud
Keep communities safe
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- Blocks links to inappropriate or harmful categories before they spread in forums or posts
- Prevents spam or junk content from cluttering discussions and eroding trust
- Keeps guest and external users aligned with community standards
- Reduces moderator workload by stopping obvious violations automatically
Service Cloud
Protect employee focus
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- Filters distracting or unsafe content inside cases, chats, and knowledge articles
- Stops agents from being exposed to gambling or inappropriate sites while working with customers
- Helps keep customer interactions professional and on-topic
- Supports productivity by reducing noise in the service environment
Compliance
Enforce policies consistently
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- Applies category-based content filtering across the Salesforce environment
- Ensures organizations in regulated industries block content types that could cause compliance issues
- Provides clear logs of blocked content for audits and reporting
- Provides clear logs of blocked content for audits and reporting
Frequently asked questions
What is content filtering?
Content filtering is a feature in WithSecure Cloud Protection for Salesforce that blocks disallowed categories of web content, such as gambling or inappropriate material, inside Salesforce.Content filtering feature complements Salesforce’s built-in moderation tools, which focus on keywords, visibility rules, and user reporting, by adding category-level filtering powered by global threat intelligence services. The same protection is also available in the WithSecure Cloud Protection for Agentforce add-on, designed for autonomous AI workflows.
Why is content filtering important in Salesforce?
Content filtering in Salesforce matters because Salesforce is often used for external collaboration. For example, in Experience Cloud community members may include partners, customers, or even guest users who post links and content. Without filtering, unsafe or distracting material, such as gambling, scams, or inappropriate content, can appear in forums, case portals, or knowledge bases. This erodes trust, risks exposing employees and customers to unsafe sites, and creates compliance problems if disallowed categories remain visible. Filtering ensures that communities stay professional and safe, employees stay focused on work, and the organization maintains its reputation and regulatory standards.
Doesn’t Salesforce already have content moderation?
Salesforce moderation covers keywords, images, and user reports. What it does not do is block entire categories of sites or links. That gap is what WithSecure Cloud Protection for Salesforce and content filtering closes.
How does content filtering work in practice?
Content filtering in WithSecure Cloud Protection works by applying category-based rules to links posted in Salesforce. When a user uploads content, posts a message with a link, or clicks a link, the system checks it in real time against WithSecure threat intelligence data. Disallowed categories are blocked immediately, and admins get clear logs for audits and reporting. Automated filtering is crucial because human review alone is slow and inconsistent. By stopping obvious violations automatically, filtering reduces moderator workload and leaves admins free to focus on borderline cases that need context and actual human review.
How do content filtering, URL protection, and file protection work together?
WithSecure Cloud Protection for Salesforce brings content filtering, URL protection, and file protection into one layered security system. Content filtering blocks entire categories of unwanted material, URL protection checks links for malicious destinations, phishing attempts, or newly registered domains in real time, and file protection scans file uploads and downloads for malware, and hidden malicious links. Together, this layered approach prevents harmful or inappropriate material from reaching employees and Salesforce users, keeping your Salesforce environment safe, professional, and compliant. Because of the Salesforce-native integration, WithSecure Cloud Protection does not slow down the use of Salesforce.
How do keyword rules compare with category filtering?
Keyword rules on Salesforce flag specific words or phrases. They are helpful for custom terms, but they can be bypassed with spelling changes or coded language. Category filtering blocks entire groups like gambling or inappropriate content in real time, without needing to list every word.
Can users still report content themselves?
Yes. User reporting remains important. Community members can flag posts for review if something slips through. WithSecure Cloud Protection reduces what reaches that stage by filtering at the source – whether the unwanted content comes through an email, Agentforce powered chat or a web form or something else.
How does escalation and manual review fit in?
Escalation allows admins to review flagged items in context. WithSecure filtering reduces noise by removing clearly defined disallowed categories, leaving admins with more time to focus on borderline cases than the obvious ones.
How do rate limits and spam controls work with filtering?
Rate limits on Salesforce slow down potential spam by restricting how much a user can post. Filtering works in parallel by checking the quality of each link or category. Together they prevent both volume-based abuse and inappropriate or otherwise unwanted content. URL Protection feature in WithSecure Cloud Protection for Salesforce also checks links for cyber threats like phishing. Files uploaded by users are analysed with File Protection for cyber threats and malware and links inside files are also inspected.
Will this slow users down?
Content filtering runs in the background of your Salesforce operations in real time – silently and unnoticed. Users keep working normally, without exposure to unwanted content.
Content filtering lets you stay in control of your platform
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